Level 1 — Reach the Company
Raise your concern with our support team by email at support@parika.co.in or by phone at +91 98119 51188. We will acknowledge your complaint and endeavour to resolve it at the earliest.
Level 2 — Grievance Redressal Officer
If your complaint is not resolved to your satisfaction, or if you do not receive a response within a reasonable time, please write to our Grievance Redressal Officer, Ms. Vanshika Khandelwal, at compliance@parika.co.in. The officer will examine the matter and respond with a resolution.
Level 3 — Reserve Bank of India
If the complaint / dispute is not redressed within a period of one month, the customer may appeal to the officer-in-charge of the Regional Office of the Department of Supervision of the Reserve Bank of India, under whose jurisdiction the registered office of the Company falls.
| Authority | Officer-in-Charge, Department of Supervision, Reserve Bank of India — New Delhi Regional Office |
|---|---|
| RBI Complaints Portal | https://cms.rbi.org.in (Complaint Management System) |
| RBI Toll-Free | 14448 (RBI Ombudsman helpline) |
Under the Reserve Bank – Integrated Ombudsman Scheme, 2021, if a complaint is not resolved within 30 days, or if you are dissatisfied with the resolution, you may lodge a complaint with the RBI Ombudsman through the Complaint Management System (CMS) portal at cms.rbi.org.in.
Timelines
- Acknowledgement of complaint: promptly on receipt.
- Resolution: we aim to resolve every complaint at the earliest, and in any case in line with applicable RBI timelines.